PRIVACY POLICY
Last Updated: 31/10/2025
PWAG (Pets With A Glow) (“we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our website.
PWAG is an Australian business committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described below.
Personal Information We Collect or Process
When we refer to “personal information”, we mean information that identifies, or could reasonably identify, you or another individual. It does not include anonymous or de-identified data.
We may collect or process the following types of personal information, depending on how you interact with our Services:
• Contact details – name, billing and shipping address, phone number, and email address.
• Financial information – credit/debit card details, payment confirmation, and transaction history.
• Account information – username, password, preferences, and settings.
• Transaction information – products viewed, added to cart, purchased, returned, or exchanged.
• Communications – details you provide when contacting us (e.g. customer support inquiries).
• Device information – IP address, browser type, device identifiers, and network details.
• Usage information – how and when you interact with or navigate our Services.
Sources of Personal Information
We may collect your personal information:
• Directly from you – when you create an account, place an order, or contact us.
• Automatically – via cookies or similar technologies when you visit our website.
• From service providers – such as Shopify, payment processors, or shipping partners.
• From third parties – including marketing partners and analytics providers.
How We Use Your Personal Information
We may use your personal information for purposes including:
1. To Provide, Tailor, and Improve the Services
• Processing orders, payments, and deliveries.
• Managing your account, preferences, and returns.
• Customising your shopping experience and recommendations.
2. Marketing and Advertising
• Sending promotional emails or other communications (you may unsubscribe at any time).
• Displaying personalised advertising based on your activity on our website and others.
3. Security and Fraud Prevention
• Authenticating users, preventing fraudulent transactions, and maintaining secure systems.
4. Customer Communication
• Responding to your inquiries, feedback, or support requests.
5. Legal Obligations
• Complying with applicable laws and responding to lawful requests from authorities.
How We Disclose Personal Information
We may disclose your personal information in the following situations:
• With Shopify and service providers who assist us with IT, payment processing, shipping, marketing, or customer service.
• With business and marketing partners who provide advertising or analytics services.
• With affiliates or group companies where applicable.
• With third parties when you request or consent to the disclosure (e.g. social media logins).
• In connection with a business transaction, such as a sale, merger, or acquisition.
• To comply with legal obligations or protect our rights and users’ safety.
Relationship with Shopify
PWAG uses Shopify to power our online store. Shopify collects and processes some personal information to enable us to provide our Services.
Your data may be stored on servers located outside Australia, including in Canada and the United States. Shopify is responsible for processing this information under its own privacy policy.
For more information, visit:
Third-Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for the privacy or security of these external sites. Please review their privacy policies before providing any personal information.
Children’s Data
Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us so we can delete it.
Security and Retention of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.
However, no online system is completely secure, and we cannot guarantee “perfect security.”
We retain your information only as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.
Your Rights and Choices
Under the Privacy Act 1988 (Cth), you have certain rights regarding your personal information, including:
• Access: You may request a copy of the personal information we hold about you.
• Correction: You may ask us to correct inaccurate or outdated information.
• Deletion: You may request that we delete your personal information, where permitted by law.
• Communication Preferences: You can opt out of marketing emails using the “unsubscribe” link in any message.
To exercise these rights, please contact us using the details below.
International Data Transfers
As PWAG uses Shopify to host and operate our website, your personal information may be transferred to servers located outside Australia, including Canada and the United States.
We take reasonable steps to ensure that any overseas recipients comply with the Australian Privacy Principles and offer privacy protections substantially similar to those under Australian law.
Complaints
If you have any concerns or complaints about how we handle your personal information, please contact us using the details below.
We take privacy complaints seriously and will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Mail: GPO Box 5218, Sydney NSW 2001
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on our website with a revised “Last Updated” date.
Contact Us
customercare@pwag.com.au
