TERMS OF SERVICE

Overview

Welcome to PWAG (Pets With A Glow). The terms “we”, “us”, and “our” refer to PWAG.

PWAG operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you—the customer—with a curated shopping experience (the “Services”). PWAG is powered by Shopify, which enables us to provide these Services to you.

The following terms and conditions, together with any policies referenced herein (collectively, these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.

1. Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services—including browsing our online store or purchasing products—you may be required to provide certain information such as your email address, billing details, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

2. Our Products

We make every effort to accurately represent our products and services online. However, please note that colours and appearances may vary depending on your device and settings.

We do not warrant that any product descriptions, colours, or other content will meet your expectations or appear exactly as depicted on our website.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.

3. Orders

When you place an order, you are making an offer to purchase. PWAG reserves the right to accept or decline your order at its discretion. An order is not accepted until PWAG confirms acceptance and processes your payment.

Please review your order carefully before submitting, as we may not be able to accommodate cancellations once an order has been accepted. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you via the email, billing address, or phone number provided at checkout.

Your purchases are subject to return or exchange only in accordance with our Refund Policy.

You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.

4. Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be confirmed in your order email.

Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

You agree to provide current, complete, and accurate purchase, payment, and account information for all transactions. You must promptly update your account details—including your email address, payment information, and billing details—so that we can complete your transactions and contact you as needed.

You represent and warrant that:

(i) the payment information you provide is true and complete;

(ii) you are authorised to use such payment method;

(iii) all charges incurred will be honoured by your payment provider; and

(iv) you will pay all applicable charges, including shipping and taxes.

5. Shipping and Delivery

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control. Once products are transferred to the carrier, title and risk of loss pass to you.

6. Intellectual Property

All content and materials within our Services—including trademarks, logos, text, images, graphics, videos, and layouts—are owned by PWAG, its affiliates, or licensors, and are protected by applicable copyright, trademark, and other intellectual property laws.

You may use the Services for personal, non-commercial purposes only. No material may be reproduced, modified, distributed, displayed, or transmitted without prior written consent from PWAG.

PWAG’s names, logos, product and service names, designs, and slogans are trademarks of PWAG. You may not use these without prior written permission. All other trademarks appearing on the Services are the property of their respective owners.

7. Optional Tools

We may provide access to third-party tools or features which we do not monitor or control.

You acknowledge that we provide such tools “as is” and “as available” without any warranties or endorsements. Your use of these tools is entirely at your own risk, and you should review any terms provided by the relevant third party.

8. Third-Party Links

Our Services may include links to third-party websites or services. We are not responsible for the content, accuracy, or policies of such third-party sites.

Accessing third-party sites is at your own risk, and you should review their terms and privacy policies before engaging in any transaction.

9. Relationship with Shopify

PWAG is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with PWAG. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and PWAG, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with PWAG.

10. Privacy Policy

All personal information collected through our Services is governed by our Privacy Policy, as well as Shopify’s Privacy Policy.

By using our Services, you acknowledge that you have read and understand both policies.

11. Feedback

By submitting any ideas, suggestions, feedback, or reviews (“Feedback”), you grant PWAG a perpetual, worldwide, royalty-free license to use, reproduce, publish, and display such content for any purpose, including commercial use.

You warrant that you own or have the right to provide such Feedback and that it complies with these Terms. PWAG is under no obligation to maintain Feedback in confidence, compensate you, or respond.

12. Errors and Omissions

Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct any errors and update information at any time without notice.

13. Prohibited Uses

You may use the Services only for lawful purposes. You agree not to:

• Use the Services for any unlawful, abusive, or fraudulent activity;

• Violate any laws or regulations;

• Infringe upon any intellectual property rights;

• Upload or transmit any malicious code or virus;

• Harass, defame, or harm others;

• Collect personal data without consent;

• Interfere with the security or functionality of the Services.

We reserve the right to suspend or terminate access to the Services if these terms are violated.

14. Termination

We may terminate or suspend your access to the Services at any time, without notice, for any reason.

Provisions that by nature should survive termination—such as intellectual property, indemnification, and limitation of liability—will continue to apply.

15. Disclaimer of Warranties

Except as expressly stated by PWAG, all Services and products are provided “as is” and “as available,” without warranties of any kind, express or implied.

We do not guarantee uninterrupted or error-free service. Some jurisdictions may not allow such disclaimers, so these limitations may not apply to you.

16. Limitation of Liability

To the fullest extent permitted by law, PWAG and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Services or any products purchased.

17. Indemnification

You agree to indemnify and hold harmless PWAG, Shopify, and their affiliates, employees, and partners from any claims or liabilities arising from your breach of these Terms or your misuse of the Services.

18. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that portion shall be severed without affecting the validity of the remaining provisions.

19. Waiver and Entire Agreement

Failure by us to enforce any part of these Terms does not constitute a waiver of such right.

These Terms, together with any posted policies, represent the entire agreement between you and PWAG and supersede all prior communications.

20. Assignment

You may not assign or transfer these Terms without our written consent. PWAG may assign or delegate these Terms at its discretion without notice.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia. You consent to the jurisdiction of the courts located in the state or territory where PWAG is headquartered.

22. Headings

Headings are for convenience only and do not affect interpretation.

23. Changes to Terms

You can review the most current version of these Terms at any time on this page.

PWAG reserves the right to update or modify these Terms at any time by posting changes on our website. Continued use of our Services after such changes constitutes acceptance.

24. Contact Information

Questions about these Terms of Service can be directed to:

customercare@pwag.com.au