Shipping policy

At PWAG, we aim to deliver your pet’s favorite products quickly, safely, and with care.

Processing Time:
All orders are processed within 1–3 business days after receiving payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Time:

• Domestic Orders: Delivered within 3–7 business days.

• International Orders: Delivered within 7–14 business days, depending on location and customs clearance.

Shipping Costs:
Shipping charges for your order will be calculated and displayed at checkout.
Free shipping may be available on selected products or promotions.

Order Tracking:
Once your order has shipped, you’ll receive a confirmation email with tracking details so you can follow your package’s journey.

Delays:
While we do our best to ensure timely delivery, occasional delays may occur due to factors beyond our control (customs, weather, or courier issues).